Frequently asked questions
HOW DO I RELY ON AUTHENTICITY OF YOUR PRODUCTS ?
Products shopped from trovelle.in are 100% authentic and come with designer’s tags and labels in trovelle’s packaging.
IS IT SAFE TO USE MY CREDIT CARD ONLINE AT TROVELLE ?
All payments are processed through a secure checkout system. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.- If you need assistance in placing an order, you can call Customer Care on +91 8810576379 , Mon- Sat 10am- 6 pm or write to us trovellebusinessteam@gmail.com
WHEN WILL I GET MY ORDER ?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
WHERE ARE YOUR PRODUCTS MANUFACTURED ?
Our products are manufactured via different designers all over India. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
HOW MUCH DOES SHIPPING COST ?
Shipping is free for all prepaid orders. We charge extra only for COD orders.
CAN I ADD ITEMS TO MY EXISTISING ORDER ?
-No, Unfortunately it is not possible to combine orders or add items to an existing order.
- If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
HOW DO I KNOW ABOUT MY RIGHT SIZE ?
-Simply click on the "size guide" link which you will find on every product page.
-In addition, our customer care team can answer all your questions on sizing and fit - simply email trovellebusinessteam.com for advice. You can also reach out to us via Consult a Stylist button from product page.
IS RETURN/EXCHANGE AVAILABLE ?
Subject to meeting the conditions set out in the Returns & Exchange section, any request for return / exchange must be placed by you within 24 hours of delivery by us either via text message on +91 8810576379 or email at trovellebusinessteam@gmail.com. No requests placed beyond this period would be entertained. This is non-negotiable. Return/Exchange requests made via telephonic calls / Instagram messages will not be considered. For more info, please click here