Returns, Refunds, Exchanges & Cancellations

The terms set out herein shall form an integral part of Our Terms and Conditions. You acknowledge that these terms of returns and exchange are limited to direct sale by Us to You and that these terms of returns and exchange are not available in case of a sale by a third party. These terms apply for all modes of purchases made from the Company and its affiliates, including purchases on the Site, through customer relations executives.

Refunds

Refunds, if any, only in the form of store credit, will be processed within 7 working days once it passes a thorough quality check of the returned article.
There will be no refunds on discounted bills where any kind of discounts were applied to the order.

Returns and Exchanges

• We want you to love your first purchase with us. While we do support returns on first orders, they are accepted only for genuine concerns such as damage, defects, or incorrect items. Approved returns will be refunded to the original payment method or storecredit.

• In case of any exchange/return, a flat fee of Rs 300 shipping charges for sending the product to Us will be borne by You.

• If it is not first order, we do not offer any exchange / return on accessories. 

• If you wish to request a return or exchange, please reach out to us within 24 hours of delivery via text message or email.We accept returns or exchanges only for genuine concerns, such as damaged, defective, or incorrect items. Requests raised beyond 24 hours of delivery may not be eligible.

• Orders above size Extra large will be treated as custom orders, and all custom measurements or style orders are not eligible for exchanges/ return, even for first purchases. 

• Returns and Exchanges made via telephonic calls/ Instagram messages will not be considered viable.

• The products must be returned to Trovelle within 7 working days from the date of delivery once the return/exchange request has been accepted by us which must be raise by you within 24 hours of the delivery of the product. This is only available for returns within India.

• A product returned to us as per these terms, can only be exchanged for another product or store credit. Store credit will be given upon receipt of product by us and upon confirmation by us that the product is in fact returnable as per these terms.

• Store credits issued for refunds will be valid for 12 months from the issuance date. Credits must be used in a single transaction during your next purchase and cannot be applied partially. Please note that TROVELLE is not liable for reminding the customers of the expiration of these credits.

• Goods once sold can only be exchanged for replacement or returned for store credit, provided they meet our terms and conditions herein.

• Not all products on the website shall be a part of the Site-wide Offer Deals.

• All exchanges, including change of size are subject to availability and our specific confirmation.

• Any product returned/exchanged once will be considered as customized and not be eligible for further exchange. This holds true in case of store credit as well.
  
  

• Since we keep limited inventory and do not always have all sizes available, under such circumstances, the store credit can be used whenever you shop with us next time.

• All conditions applicable to the return of goods shall also apply to the exchange of goods.

• If you wish to exchange your item for an alternative product, You can only return it for a credit and purchase the new item separately using the credit.

• Products will be considered for exchange only if it is unused and with all tags still attached, unused, unwashed, free of odour/smell of perfume or deodorant and in a saleable condition.

• Products that are damaged or soiled may not be accepted and may be sent back to you.

• All brand packaging such as authenticity cards, dust bags, and leather tags should be included with your return.

• Unidentified returns may be returned to the sender.

• Goods are faulty if they are damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If You would like to exchange a faulty item instead of obtaining store credit, please be aware that We can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

• Promotional/ Discounted product(s) cannot be cancelled/returned/exchanged. Only first order garment is an exception.

• There will be no exchange during the duration of any force majeure events, if any, which are beyond human control.
  
  

Cancellation

• Please note that an order can only be cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.

• We shall not be able to process the cancellation if the order/orders are processed.

• To cancel, return or exchange an item, the Customer must write to us at trovellebusinessteam@gmail.com . Alternatively, the customer may even call at our customer care number +91 8810576379 from Monday-Saturday between 10am – 6pm. We are not liable for any damages caused to the product during transit from Customer to Us.